Last updated: [EFFECTIVE_DATE]
This page explains delivery for OWNIT orders sold by [REGISTERED_SELLER_NAME]. For help, contact [SUPPORT_EMAIL] or [SUPPORT_PHONE].
Where we deliver
Our available delivery areas are [DELIVERY_AREAS]. Enter your full address at checkout to see the delivery methods available for your order. Areas that we cannot serve will not have an available delivery method.
Delivery charges
Delivery charges are [DELIVERY_RATES_OR_RATE_BASIS]. Any free-delivery offer applies under these conditions: [FREE_DELIVERY_CONDITIONS]. The checkout total shows the delivery charge before payment. Import duties or destination charges, where relevant, are handled as follows: [IMPORT_DUTY_ARRANGEMENT].
Dispatch and transit time
For ready-to-ship items, our normal preparation time is [READY_TO_SHIP_PREPARATION_TIME]. Estimated transit time after dispatch is [TRANSIT_TIME_BY_AREA]. Our working days and order cutoff are [WORKING_DAYS_AND_CUTOFF]. Preparation time and carrier transit time are separate.
Preorders use the estimated dispatch window stated on the product page and order information. They are not immediately available stock. Mixed orders are dispatched as follows: [MIXED_ORDER_DISPATCH_RULE]. We will contact you about material delays and explain any cancellation or refund options available.
Tracking and receiving your order
Where tracking is available, we will send the details to the contact information supplied with your order. Provide an accurate address, reachable phone number and any necessary delivery instructions. Contact Customer Care promptly if you need to correct them.
If delivery cannot be completed, we will explain the collection or redelivery options and any applicable charge before arranging them. Our failed-delivery process is [FAILED_DELIVERY_PROCESS]. If an order is lost, damaged or arrives incorrectly, contact us with the order number so we can investigate and provide the remedy required. A carrier investigation does not remove your rights against the seller.