Last updated: [EFFECTIVE_DATE]
We want you to feel confident in your OWNIT pieces. This policy explains returns, exchanges and refunds for orders sold by [REGISTERED_SELLER_NAME], [BUSINESS_ADDRESS]. Contact Customer Care at [SUPPORT_EMAIL] or [SUPPORT_PHONE].
Returns and exchanges
To request a return or exchange, contact us within [RETURN_WINDOW_AND_START_DATE] with your order number and the items concerned. We will provide the return address or collection instructions. Our policy does not reduce any rights you have under applicable consumer law.
For a change-of-mind return, keep the item unworn, unwashed and in its original condition with its labels and supplied accessories. Trying on a garment to check its fit is different from wearing or using it. These conditions do not remove your rights when an item is faulty, incorrect or not as described.
Faulty, damaged or incorrect items
Contact us as soon as you notice a problem, with your order number and a description. Photographs can help us resolve it. We will explain the remedy available for your circumstances and arrange any necessary return at our cost where required. Do not send payment details or your account password.
Preorders and special items
Preorder availability and estimated dispatch dates are shown on the product page. Our preorder cancellation process is [PREORDER_CANCELLATION_PROCESS]. Any item-specific conditions must be disclosed before purchase and must comply with applicable law. An item being a preorder or on sale does not by itself remove your statutory rights.
Return delivery and refunds
Change-of-mind return delivery is arranged and paid for as follows: [RETURN_DELIVERY_PROCESS_AND_COST]. Original delivery charges are handled as follows, subject to your legal rights: [ORIGINAL_DELIVERY_REFUND_RULE].
We will inspect a returned item and confirm the outcome. Approved refunds are sent to the original payment method within [REFUND_PROCESSING_TIME]. Your bank or payment provider may need additional processing time. If your original payment method is unavailable, Customer Care will discuss a suitable lawful alternative with you.
Exchanges depend on available stock. If the requested size or colour is unavailable, we will explain your available return or refund options.