Last updated: [EFFECTIVE_DATE]
These terms apply to purchases from OWNIT, operated by [REGISTERED_SELLER_NAME], registration [COMMERCIAL_REGISTRATION], at [BUSINESS_ADDRESS]. Customer Care: [SUPPORT_EMAIL], [SUPPORT_PHONE]. They should be read with our Refund policy, Terms of delivery, Privacy policy and Terms of use.
Products, sizes and availability
Review the selected size, colour, measurements and product description before placing an order. Our size guides provide garment or body measurements as stated on the guide. Screens and lighting can affect how colours appear, but your rights relating to incorrect descriptions remain unchanged. Product availability is confirmed through the ordering process.
Prices and payment
The checkout shows the charge currency, item prices and applicable delivery charges or taxes before you pay. A currency display supplied for convenience does not change the charge currency unless the checkout expressly supports it. Accepted payment methods are those available at checkout.
Your order
Provide accurate contact and delivery details and review your order before payment. Our order acceptance process is [ORDER_ACCEPTANCE_POINT]. An automated receipt acknowledges your submission; it should clearly state whether the order has been accepted. If we cannot fulfil an order, we will contact you and arrange the appropriate refund for any amount already paid.
Preorders
A preorder reserves an item that is not ready for immediate dispatch. The product page must state the estimated dispatch window and whether payment is taken in full or as a deposit. Our payment arrangement is [PREORDER_PAYMENT_ARRANGEMENT]. Estimated dates are not a substitute for our delivery commitments or your legal rights.
If an estimate changes materially, we will contact you with the revised information and the options available, including cancellation or refund where applicable. The cancellation process is [PREORDER_CANCELLATION_PROCESS]. For orders containing ready-to-ship and preorder items, dispatch is handled as follows: [MIXED_ORDER_DISPATCH_RULE].
Changes, returns and problems
Contact Customer Care promptly to request a change before dispatch. Returns, exchanges, faulty items and refund handling are described in our Refund policy. Delivery estimates and charges appear in our Terms of delivery. We remain responsible for the obligations that applicable law places on us.
Contact and applicable rights
Send an order query or complaint to [SUPPORT_EMAIL] with your order number. The applicable law and dispute arrangements are [APPLICABLE_LAW_AND_DISPUTE_PROCESS], without removing mandatory consumer rights available to you. Updates to these terms apply prospectively; the terms supplied for an accepted order continue to govern that order.